Delivery Information
Our Delivery Charges
England, Wales & Southern Scotland
| Delivery option | Cost | Estimated delivery time |
| Standard delivery - Orders under £50 | £4.50 | Usually within 3-5 days |
| Standard delivery - Orders over £50 | FREE | Usually within 3-5 days |
| Express delivey (Upgrade to APC Express) | £7.50 | Usually within 1-2 days |
| Nominated day or Saturday delivery* | £7.95 | Select your day, on orders placed before 14:00 (Mon-Fri) |
| Click & Collect | FREE | Usually within 3-5 days |
*Saturday and nominated day service available on orders place before 14:00, Mon-Fri, stock permitting.
Geographical restrictions apply - Service not available on postcodes listed under Scottish Highlands & Northern Ireland.
Service cost will not be refunded if delivery is attempted and no-one is present to receive the order.
Scottish Highlands & Other Islands
| Delivery option | Cost | Estimated delivery time |
| All orders | £5.00 | Usually within 3-5 days |
*Includes Postcodes: AB30, AB33-38, AB42-45, AB53-56, DD8-9, IV21-28, IV40, IV52-54, PA34-40, PH30-41, PH49-50, KW1-14, PA80, HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, IM, PO30-41, BFPO
Northern Ireland & Channel Islands Orders (Any non UK Postcode)
Sorry, at present we do not deliver to Northern Ireland & the Channel Islands
Overseas Orders (Any non UK Postcode)
Sorry, at present we do not deliver overseas
Click and Collect
Free Click and Collect available from our Norwich store.
Other Information
Online delivery charges are incurred per order and not per item. We will only charge you postage once. Most orders require a signature on delivery as parcels are sent insured and delivery is normally between 8am and 6pm.
If your item is sent via courier we can provide a consignment number to track your order. Please email [email protected] and quote your order number.
Orders can only be sent to one designated delivery address which can be different to your billing address.
In the event that we cannot deliver your order or a part of your order we will endeavour to inform you within three working days via email. If Royal Mail or our courier attempt delivery and there is no-one available to sign for the parcel a card will be left which will include details regarding what to do next.
Delivery is normally attempted once by Royal Mail and twice by courier on consecutive working days. It is likely that the package is then sent to your nearest post office for you to collect.